Welcome to the official Dressesplanad Shipping Policy. This document outlines how our online dress orders are processed, packed, dispatched, and delivered to customers across the Republic of Singapore. Our business model is tailored specifically for local convenience, meaning we restrict our delivery footprint exclusively within Singapore. We do not support international shipments, nor do we arrange parcel forwarding or cross-border deliveries outside the country.
Every accepted order benefits from completely free delivery, meaning there are no hidden shipping fees, handling charges, or doorstep delivery surcharges added to your bill. We operate entirely on a Cash on Delivery (COD) framework, meaning your payment is collected by our courier professional only when the parcel physically arrives at your designated delivery address. This policy details the life-cycle of your order from our warehouse shelves straight to your doorstep, what we expect from you as the recipient, and precisely how we manage delivery complications. Please read this policy cautiously alongside our Terms and Conditions, Return and Refund Policy, and Privacy Policy. If you ever require assistance or wish to check the real-time status of your shipment, please email us directly at fashion@dressesplanad.com and ensure you include your unique order number in the subject line.
The shipping life-cycle begins the moment you complete your checkout on our website. To ensure a smooth journey from our warehouse to your home, you must enter a complete, accurate Singapore delivery address, a reachable contact phone number, and dress and size selections at checkout. Because we do not offer international shipping, entering an overseas address will prevent order completion.
Before submitting your order, please take a moment to cautiously review the selected dress style, color, and size. Submitting the order acts as an official purchase request. An order is formally accepted by Dressesplanad either when we communicate formal acceptance via email or when we physically dispatch the item from our warehouse, whichever event occurs first. If an item is discovered to be out of stock or unavailable before formal acceptance occurs, our team will notify you promptly, and we will ensure no payment or charge is collected for that unavailable item.
The price displayed clearly at checkout represents the total final amount due on delivery, inclusive of any applicable taxes that must be disclosed before you submit your purchase. Because we accept cash on delivery only, our website's payment gateway does not collect or process funds when your order is initially submitted. You must ensure that you or a legal representative have the full stated cash amount ready when the courier arrives. We never charge separate shipping fees, and we will never ask you to pay an unexpected secondary delivery fee for the fulfillment of your original order.
Once an order is successfully accepted, it transitions into our warehouse preparation stage. Our expected preparation and shipping period is precisely one (1) business day. During this critical window, our warehouse staff pull the requested dress from inventory, inspect it for basic quality assurance, securely package it in protective material, and hand the parcel directly over to our logistics courier partner.
Please note that business days strictly exclude weekends (Saturdays and Sundays) and official Singapore public holidays. This one-day preparation window represents a dependable operational processing estimate rather than a rigid promise of a specific minute or hour of dispatch. Operational issues, such as an incomplete delivery address provided at checkout, temporary inventory adjustments, or unexpected administrative checks, can occasionally cause minor preparation delays. If we become aware of any material delay affecting your order preparation, our team will proactively communicate with you using the contact details provided during checkout.
During this stage, you retain the full right to request an order cancellation while the dress remains safely in our possession. If you change your mind, you must email fashion@dressesplanad.com promptly with your order number and contact details. A voluntary cancellation can be successfully completed only while the parcel remains inside our warehouse before it is handed to the courier. Once the parcel leaves our facility and is handed over to the courier network, we cannot recall or cancel the order based on a simple change of mind. However, this dispatch cutoff does not restrict your statutory rights to report nonconforming goods later. If you need to correct a delivery address error, you must contact us as soon as possible; address modifications after courier handover are often impossible.
Following successful warehouse handover, your parcel enters stage three: courier transit. The expected transit period handled by our delivery partner is one to (1) to two (2) business days. When combined with our initial one (1) business day used for preparation and dispatch, our expected total initial delivery period spans two (2) to three (3) business days.
It is important to understand that these timelines represent dependable operational estimates rather than rigid appointments or fixed, assured arrival hours. Weekend days and Singapore public holidays do not count as business days within this timeline calculation. External factors outside our direct control such as unexpected courier capacity constraints, local building access restrictions, severe weather conditions, or heavy seasonal traffic can occasionally impact transit timing. If your parcel appears to be running late relative to our 2-to-3-day estimate, please contact our support desk with your order number so we can investigate its status with the courier and establish an appropriate next step.
When your parcel reaches the final destination, you must arrange for someone to be physically present at the delivery address and fully prepared to pay the exact, full cash amount shown on your order summary. Our courier will hand over the sealed parcel as part of our standard Cash on Delivery procedure. Upon receiving the box, please verify that the parcel corresponds to your order and retain any digital or physical delivery confirmation provided by the courier.
Receiving and accepting a parcel does not strip away your consumer protections. You retain the full ability to examine the dress and obtain solutions for any underlying problem as outlined in our Return and Refund Policy. Never assume that accepting a sealed parcel at your doorstep waives your legal rights if you subsequently discover that the contents are damaged, incorrect, or a different size from what you originally ordered.
We recognize that scheduling flexibility is essential for a great customer experience. Therefore, if an initial delivery attempt fails because no one is available to receive the parcel or the exact cash payment amount is unavailable, our delivery protocol ensures that our courier will automatically coordinate and execute a second delivery attempt at absolutely no additional cost to you.
We will make every reasonable effort to communicate with you to confirm a convenient window for this follow-up attempt. However, if the second delivery attempt also fails due to persistent customer-controlled issues such as an absent recipient, unavailable cash, or an improper/incomplete delivery address the order will be permanently canceled, and no further delivery attempts will be made. Because payment is collected strictly upon delivery, an unpaid, failed delivery involves no transaction to refund. Repeated delivery failures driven by customer-side negligence may be logged and factored into our review of future orders placed from your account. This policy is designed to ensure operational efficiency while preventing unfair penalties for real, isolated scheduling conflicts.
The moment a delivery is successfully completed and paid for, a new phase begins. Our comprehensive 30-day store return process activates immediately on the calendar date the dress is delivered to your hands. This return window covers dresses delivered with physical damage, incorrect product styles, or incorrect sizing.
If you encounter any of these eligible issues, you can initiate a return by emailing fashion@dressesplanad.com. As detailed in our Return and Refund Policy, we arrange free doorstep collection with zero collection or restocking charges, inspect the item within twenty-four hours of arrival, and issue either an exchange or a secure bank transfer refund if a replacement is unavailable.
Our shipping and delivery practices operate strictly under the legal umbrella of Singapore law. Statutory consumer protections provided by the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act 1979 govern our obligations regarding nonconforming or undelivered goods. Furthermore, electronic order confirmations and communications comply with the Electronic Transactions Act 2010 where applicable, and all delivery-related personal data is managed under our Privacy Policy and the Personal Data Protection Act 2012 (PDPA). If you ever experience shipping concerns, delivery delays, or coordination questions, please email our support team at fashion@dressesplanad.com with your order number. Singapore law governs all aspects of this Shipping Policy.