1. Overview and Scope
- Entity & Operations: Dressesplanad operates an online dress store serving customers within Singapore.
- Contact: Reach us at fashion@dressesplanad.com.
- Legal Framework: Personal data is processed in strict accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).
- Companion Documents: Read this policy alongside our Terms and Conditions, Shipping Policy, and Return and Refund Policy.
2. Information Collected at Checkout
- Data Points: Name, contact number, Singapore delivery address, selected products/sizes, and order correspondence.
- Purpose: To process orders, verify availability, prepare parcels, and arrange deliveries. We also maintain records of amounts due and Cash on Delivery (COD) transaction statuses.
- Payment Security: We accept COD only. Our website never requests or stores card details for online payments.
3. Data Handling During Parcel Transit
- Courier Sharing: We share essential details (name, address, phone number, order reference, amount due) with our delivery partners solely to fulfill transit and collect payment.
- Delivery Communications: Contact details are used to resolve address discrepancies, explain material delays, coordinate rescheduled deliveries, or manage delivery issues.
- Failed Deliveries & Future Orders: If a first delivery attempt fails due to customer issues, we schedule a second attempt. If the second attempt also fails due to customer-controlled factors (absent recipient, unavailable cash, bad address), the order is canceled, and records of the event may be retained for future order reviews.
4. Return and Refund Data Handling
- Store Returns: For our 30-day return process, we collect order numbers, delivery dates, issue descriptions, and photographs to arrange doorstep collections and inspect items.
- Bank Transfer Refunds: If an exchange is unavailable, we securely collect bank account details only to execute a bank transfer refund.
- Timeline: Refunds are initiated within 24 hours of inspection approval, taking up to 7 business days to clear via the receiving bank.
5. Your Rights & Marketing Choices
- PDPA Rights: Contact fashion@dressesplanad.com to access, correct, or withdraw consent for your personal data, or to raise privacy concerns. Identity proof may be required.
- Marketing: Marketing communications are sent only where permitted and include an easy opt-out mechanism. Calls and texts comply with Singapore’s Do Not Call (DNC) registry rules. Service communications (order/delivery updates) are exempt.
6. Security and Retention
- Data Protection: Reasonable functional and administrative safeguards protect data against illegal access, use, or loss. Access is strictly limited on a need-to-know basis.
- Retention Period: Data is deleted or anonymized when no longer required for legal or business purposes. Cross-border transfers comply with PDPA mandates. Data breaches are handled under Singapore notification rules, and electronic transactions follow the Electronic Transactions Act 2010.
